Terms of Service

1. Eligibility and Account

You must be at least 18 years old, or have the consent of a parent or guardian, to purchase our Services. By registering, you confirm that:

• all information you provide (name, email address and contact details) is accurate and current;
• you will keep your login credentials confidential and secure;
• you are responsible for all activity that occurs under your account; and
• you will notify us immediately at [email protected] if you believe your account has been compromised.

One person may maintain only one account unless otherwise approved by us. We may request verification of your identity or payment details before activating certain Services.

2. Orders, Verification and Activation

Orders are created through the checkout flow on our website and are identified by an Order ID (ORVX-…) and an Invoice ID. The following applies to every order:

• New orders remain in Pending status until payment is verified by our team;
• once payment is verified, the service is activated and the order moves to Active status;
• activation times are communicated on each service page and may vary by product;
• you can track order status from your Client Area or My Services page.

3. Payments

We accept UPI (GPay, PhonePe, Paytm), credit/debit cards and Discord-arranged payments, processed through our payment partners. By making a payment you agree to the following:

• payment details are handled entirely by the payment provider — we do not store your full card number, UPI PIN or bank credentials;
• all prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise;
• you are responsible for providing a valid and correct payment reference (such as a UTR or transaction ID) when requested, to help us verify payment quickly;
• subscription renewals, where offered, are billed in advance of the next billing cycle.

4. Cancellations and Refunds

To cancel a service or request a refund, open a ticket in our Discord community or email [email protected] with your Order ID and the reason for the request.

• If a purchased service was not activated or did not function as described, we will review the issue and, where valid, issue a refund fairly and promptly;
• refunds, where approved, are processed back to the original payment method where technically possible;
• abuse of the refund policy (such as repeated purchase-and-refund cycles) may result in restriction of your account;
• cancellation of a service does not automatically entitle you to a refund of the full period; refunds are calculated based on the circumstances of each case.

5. Acceptable Use Policy

You may not use the Services, or allow others to use them, for any activity that:

• is unlawful, fraudulent or otherwise prohibited under Indian law;
• hosts content that infringes the intellectual property or privacy rights of others;
• distributes spam, malware, phishing material or ransomware;
• attacks, probes or degrades other networks, systems or services;
• resells our resources to third parties unless explicitly permitted by the plan.

We may suspend or disable any service that is found to be in violation of this policy while the matter is reviewed, and we will inform you promptly of any such action.

6. Service Level and Downtime

We use premium hardware and enterprise-grade DDoS protection to keep services reliable, but we do not guarantee uninterrupted availability. In the event of planned maintenance we will give reasonable notice where possible.

• You are responsible for backing up your own data; where backups are offered as part of a plan, they are provided as a convenience and are not guaranteed in all failure scenarios;
• we are not liable for downtime caused by factors outside our reasonable control, including internet outages, DNS issues on third-party nameservers, or upstream provider failures.

7. Intellectual Property

The Orvix Cloud name, logo, website design, branding and marketing material are the property of Orvix Cloud. You may not reproduce or use them without our prior written consent. Content, files and applications that you upload to your own hosted servers remain your property, and you grant us only the rights needed to host and operate those services for you.

8. Limitation of Liability

Services are provided on an as-is and as-available basis. To the maximum extent permitted by law, Orvix Cloud is not liable for:

• indirect, incidental, special or consequential losses;
• loss of profits, revenue, data or goodwill; or
• any claim arising from your failure to keep your account credentials secure.

We take reasonable measures to back up and protect the services we operate, and nothing in these Terms limits liability that cannot lawfully be limited.

9. Termination

We may suspend or terminate your access to the Services, without liability, if you breach these Terms or engage in conduct that threatens the security or operation of our infrastructure. You may stop using the Services and close your account at any time by contacting us. Sections that by their nature should survive termination (including but not limited to Limitation of Liability and Governing Law) will continue to apply.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Jamshedpur, Jharkhand, India.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The current version will always be available at orvixcloud.site/terms with the effective date shown above. Continued use of the website or Services after changes are posted constitutes acceptance of the revised Terms.

12. Contact

For any questions about these Terms, our Services or a refund request, please contact us via email at [email protected] or by opening a ticket in our Discord community.